Return Policy

RETURNS INFORMATION
Due to strict quality and safety protocols, we do not allow opened and unsealed products to be returned under any circumstances.

Full priced, unopened, sealed, unused products excluding accessories that are in their original packaging are eligible for return within 15 days of the delivery date.

We do not offer exchanges at this time. Products that are not eligible for a return and are final sale include the following:
- Products purchased using a discount including those purchased with a subscription discount.
- Products that have been opened or unsealed
- Products received over 15 days

Returns must be initiated by emailing our customer service team supplements@theroxburyinstitute.com Shipping Charges are not refundable.

RETURN INSTRUCTIONS
To request a return please email supplements@theroxburyinstitute.com. Please include the following details with your return request:
- Order Number
- Reason for Return
- Confirm product condition (only unopened, sealed will be accepted)

Postage is not provided for returns and is the responsibility of the customer.

DAMAGED PRODUCTS
If you received the incorrect item or your item was damaged or unsealed please email supplements@theroxburyinstitute.com

Please include your order number and a photo or video of how your order was received.

Please note that we monitor replacement request activity for abuse and reserve the right to deny replacements at any time.

TIME TO RETURN
If you process your return within 15 days from the date the order is received, we will refund your original form of payment minus original shipping costs. You will receive an email confirmation once your return has been processed. Most refunds are processed within 3 business days of receipt of the returned products(s). Refunds are only available to your credit card or original method of payment. Please note that your financial institution may take longer to reflectt he transaction.

SALE AND DISCOUNTED PRODUCTS
Only regularly priced products may be returned for refund or exchange. All discounted items including those discounted due to subscription, bundles, promotions, sale or discontinued items are final sales and cannot be returned.

UPDATES TO POLICY
All sales on shop.theroxburyinstitute.com are subject to the website Terms of Use. This policy is subject to change at any time.

Last Updated: July 2026